• Manage large scale global and enterprise technology incidents

• Direct activities and establish command and control during technology incidents

• Establish necessary break out time for technology teams during incident recovery

• Ensure executive status updates are provide during recovery activities

• Oversee post incident reconvene meetings through to root cause, to request teams to engage Vendors

• Coordinate activities with the Integrated Release Control Room

• Ensure that scenario based escalation lists are established and maintained

• Ensure that event details are gathered to provide necessary communications to executive teams and regulators
 

Required Skills:

• Experience managing large scale technology incidents
• Experience with Midrange and/or Mainframe systems
• Experience supporting or working within: Card, Deposit Contact Centers, eCommerce, Mortgage, Banking Centers and/or Payments
• Production Support experience
• Proven leadership and relationship management skills
• Strong written and verbal communication skills
• Ability to understand complex business processes and technical environments
• Ability to coordinate and direct activities across multiple teams during large scale technology incidents
• Highly organized and able to manage multiple priorities
• Flexibility in work hours, when needed
• Demonstrates sound judgment and acts with speed
• Skillfully influences peers and key stakeholders
• Drives collaboration among individuals and groups
• Commands attention across all levels
• 5- 10 years experience in technology engineering or operations role

• Knowledge of bank technology environment
• Crisis management experience a plus

Hours Per Week:40.00

Full / Part-time: Fulltime-Regular

Shift: 1st Shift

Weekly Schedule:Monday - Friday, 8am - 5 pm; with Mobile Device rotation.